Frequently Asked Questions

  • WHAT AREAS ARE AVAILABLE FOR DELIVERY?

    A: We are currently only delivering for restaurants and residents in Makati and Taguig.

  • HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

    A: We aim to complete all orders in no longer than one (1) hour. The time will vary however, depending on the distance of the restaurant to your location and quantity of your order.

  • WHAT IS THE DELIVERY CHARGE AND THE MINIMUM ORDER?

    A: We have no minimum orders and we charge 79 pesos for orders less than 1000 pesos and 99 pesos for orders more than 1000 pesos.

  • WHAT ARE MY PAYMENT OPTIONS?

    A: We accept cash payments, Paypal payments, and credit card transactions upon delivery via Globe Charge.

  • CAN I ORDER FROM MULTIPLE RESTAURANTS?

    A: Yes, however, each restaurant has to have separate orders, meaning that you have to create a pouch and checkout completely for each individual restaurant and the delivery charge will be added for each order.

  • CAN I CANCEL MY ORDER?

    A: Yes, you may cancel your order at any time provided the reason for cancelation is reasonable.

  • WHAT IS THE STATUS OF MY ORDER?

    A: You will receive up to the minute updates on your order status via in-app notifications and text messages. Should you wish to call our customer support team to find out the exact location of your order, you may do so by calling: (02) 625-8633

  • WHY DOES THE FOOD TASTE DIFFERENT? (FOOD QUALITY)

    A: If the taste of the food is different, feel free to rate or review the quality of food of the restaurant on our app. We will do everything to make sure that your feedback is directed to the restaurant itself, as we are not repsonsible for the food preparations.

  • CAN I PLACE ORDERS IN ADVANCE?

    A: Yes you may by selecting the “Later” option in the Checkout page. Simply plug in your delivery date and time, and our customer support team will process the order and have it delivered to your address on the date and time requested.

  • HOW DO I REDEEM MY PROMO CODE?

    A: Simply input your promo code into the the “promo code” portion in the app or website. If your promo code is valid, then you will receive an immediate notification informing you of it. Should your promo code come back as invalid, try retyping the promo code and inputting it again. In the event that this does not work, please email your concern to us at contact@kanguru.com.ph, and we will respond to you as soon as possible.

    *Please note that promo codes are case sensitive

  • CAN I SUGGEST A NEW RESTAURANT FOR KANGURU?

    A: Absolutely! We are always looking for new ways to please the monster in your stomach by providing you with as many options as possible. Simply email your suggestions to contact@kanguru.com.ph, and our Sales ninjas will get in touch with the restaurant immediately. :)

  • KANGURU Y U SO AWESOME?

    A: Well good sir/fair maiden we’re glad you asked! What makes us awesome is that we put our customers’ happiness (and their stomach monsters’) above all, and we are constantly looking for new ways to delight you. :)

  • I’M ‘HANGRY’ CAN YOU HELP ME?

    A: We most certainly can! We’re committed to making sure people never have a ‘hangry’ moment again. Just get on the app or the website and place your order, and a Kanguru will be on his way to you in no time!

  • KANGURU, WILL YOU MARRY ME?

    A: We’re sorry but as of the moment current laws do not permit marriage between an individual and a software/mobile application. We know it sucks, but who knows maybe one day they will allow us to formalize our love for all to see. Until then, we can just keep bringing you delicious food from your favourite restaurants! ;)